Help Desk

  • IST Computers offers in-house, 24×7 help desk support.
  • We provide Tier One to Tier Three level support depending on the software being utilized.
  • If we do not have the in-house expertise, we have an extensive network of helpdesk companies to choose from that will extend a better rate than what an end user can obtain directly. We will extend that discount.
  • We have many flexible plans, pricing may be based on call volume or fixed rates based on anticipated call activity.
  • In addition, we offer comprehensive reporting on call activity, response, and resolution times.
Services
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